Shipping services to all parts of Israel are provided in accordance with the standard shipping terms of HFD. Below are the details of our shipping policy:
Shipping Options
We exclusively offer delivery services through HFD. Self-pickup from the store is not available.
Delivery Times
Delivery times may vary depending on your geographical location. Generally, shipments will arrive at their destination within 7-10 business days from the date of order confirmation.
Shipping Costs
Shipping costs are calculated automatically during the order process and will be displayed in the order summary before payment.
Tracking Shipments
Once your order has been shipped, you will receive an email with a tracking number, which you can use to monitor the status of your shipment directly with HFD.
Shipping Address
Please ensure that the address provided during the order process is accurate and complete. Our hat store is not responsible for delays or issues caused by incorrect or incomplete addresses.
Order Changes or Cancellations
If you wish to change or cancel your order after it has been placed, please contact our customer service team as soon as possible. Changes or cancellations are subject to the shipping status and our return policy.
Returns Due to Significant Defects
If the product is returned due to an unreasonable defect, First Line Defense will cover the return shipping costs. However, we cannot guarantee a replacement hat due to very limited stock availability.
Returns Due to Customer Responsibility
If the return is due to improper maintenance, dissatisfaction with the hat, or other issues caused by the customer, the customer must return the hat in its original packaging, sealed with tape. The return shipping cost will be borne by the customer.
No In-Person Returns
Hats cannot be returned to the business address. The company operates exclusively online, and the address is not a physical store.
Shipping to Special Locations
Delays may occur for shipments to remote or special areas based on the terms of the shipping company.
Questions and Support
If you have additional questions regarding our shipping policy, please contact our customer service team via the email provided on our website.
Thank you for choosing to shop at our hat store. We hope you enjoy our products!
Welcome to the First Line Defender website (hereinafter referred to as “the Website”). The site is operated by First Line Defender, Registration No. 307881441, a virtual store with no physical address (hereinafter referred to as “the Site Management” and/or “the Company”).
By using the Website, you agree to these terms and conditions.
These terms may be updated from time to time, and users are required to check for updates each time they access the Website. Browsing or using the Website constitutes agreement to these terms and a commitment to abide by them. These terms constitute a legally binding agreement between the user and the Site Management.
General Provisions
The terms in this document are written in the masculine form for convenience but apply equally to all genders.
The services provided through the Website are subject to the terms outlined here.
Placing an order on the Website signifies that the customer has read, understood, and agreed to these terms.
Maintenance
Caps should be cleaned with stain-removal wipes or by hand washing only. The company, First Line Defender, takes no responsibility for caps damaged or altered due to machine washing or improper cleaning methods.
Colors and Design
According to Richardson’s specifications, there may be a 10-20% variation in the cap’s shape and color.
The patches are made from genuine natural leather, which means the color may differ slightly from the patch shown on the Website. The range includes shades of brown, from light to dark.
Services
The Website offers the sale of caps and commemorative apparel honoring fallen YAMAM fighters.
Orders can be placed through the Website, subject to the availability and geographical location of the customer.
Payments for services are processed via the Website’s payment gateway at Fl-defender.com and are subject to the approval of the Site Management.
All prices listed are tax-free in compliance with Israeli tax law for a private limited company.
The Site Management reserves the right to terminate services at any time.
Orders are available to any individual aged 18 or older who possesses a valid bank account or Israeli credit card and provides a working email address during the purchase process. Minors placing orders are assumed to have obtained parental or guardian consent.
Cancellations and Service Modifications
Cancellations and product returns comply with Israeli Consumer Protection Regulations (Cancellation of Transactions), 2010, and the Consumer Protection Law, 1981.
- Services can be canceled anytime, provided the Site Management is notified at least 30 days before the contract’s termination.
- Orders may be canceled up to 24 hours after being placed, provided they have not yet been shipped.
- No charges will be applied for canceled services.
- Refunds will not be issued for services already rendered.
The Website reserves the right to cancel orders, providing a minimum of two hours’ notice to the customer. In such cases, no claims may be made against the Website.
Availability and Location of Services
The availability of services depends on the schedule determined with the Site Management.
Shipping Policy
- Most products are ready for shipment within 7 business days.
- Delivery is home-based.
- Shipping costs are displayed on the payment page and are subject to HFD’s terms.
- Shipments to “special areas,” such as Eilat, will incur additional fees per HFD’s pricing.
Liability and Service
- Services will be provided in accordance with the service packages offered by the Site Management.
- The duration of the service will align with the pre-agreed schedule.
- The Site Management is not responsible for physical, financial, or other damages caused during service or product use.
Data Security and Privacy
The Site Management and its affiliates operate under strict privacy standards. Personal information will not be disclosed or used for marketing purposes without explicit customer consent.
The Website uses advanced security measures to ensure safe browsing and data protection. Users agree not to engage in activities that disrupt the Website’s operation, steal user data, or breach security measures. Misuse will result in legal action, including blocking access to the Website.
Intellectual Property
All intellectual property rights, including copyrights, trademarks, trade secrets, and content, belong exclusively to the Site Management.
No part of the Website may be copied, duplicated, distributed, or published without prior written consent from the Site Management.
Jurisdiction
The interpretation and enforcement of these terms, as well as any disputes arising from them, shall be governed exclusively by Israeli law, with jurisdiction belonging solely to the appropriate Israeli court.
Contact Information
For inquiries, please contact the Site Management via email at Firstlinedefender@gmail.com during the Website’s operating hours.
First Line Defender Accessibility Statement
First Line Defender is a company that provides products and services in the field of apparel and memorabilia.
This statement reflects our commitment to improving accessibility and promoting equal rights for individuals with disabilities.
Our accessibility adjustments comply with Regulation 35 of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments) 2013, at level AA, subject to modifications and adaptations outlined in the Israeli Standard Document.
Accessibility was tested on the following browsers: Chrome, Firefox, Safari, Mozilla, and Edge.
Accessibility Features on the Website
- Support for all standard, widely-used browsers (e.g., Chrome, Explorer, Firefox, Opera, Mozilla).
- Website content is written in clear language, using legible fonts.
- The site structure includes headings, paragraphs, and lists for clarity.
- Simple and user-friendly navigation with clear and accessible menus.
- Links are clearly marked and indicate their destination.
- Skip-to-content links are provided at the top of the page.
- Textual descriptions are included for images and icons to support assistive technologies.
- The site is responsive and adapts to various screen resolutions.
- Buttons to pause and play video galleries are available.
- ARIA rules are implemented to help accurately interpret site content.
- Accessibility of menus, forms, fields, headers, tab components, pop-up windows, and more.
Display Adjustments on the Website
- Users can enlarge or reduce the display size by pressing the “CTRL” key along with the mouse scroll wheel or the “+” or “-” keys. Each press adjusts the screen by 10%.
- Font size can be adjusted using the accessibility menu on the website.
- Users without a mouse or who cannot use a mouse can navigate the website using the “TAB” key to move between elements and the “Enter” key to activate a selected link.
- The site does not include flashing, flickering, or moving content. In cases where such content exists, it can be paused by hovering over it and clicking or using the “TAB” key and pressing “Enter.”
Adjustments for Users with Visual and Hearing Impairments
- Basic magnifiers (resolution adjustment).
- Voice recognition software.
- Built-in voice recognition packages in operating systems.
Accessibility Limitations
The Site Management makes every effort to ensure that all displayed pages are accessible. However, some pages may not yet be fully accessible, or a suitable technological solution for their accessibility has not yet been found. Additionally, external advertisements placed by third-party advertisers may not be fully or adequately accessible.
Encountered a Problem? We’re Here to Help!
If you encounter any accessibility issues, please contact us, and we will do our best to assist you.
Accessibility Contact Information
Email: firstlinedefender@gmail.com